AMD strengthens customer service support in India

BANGALORE, INDIA: AMD India announced the launch of its customer service centres in 65 new cities across India. The event marks a key milestone in AMD’s strategy to strengthen customer support operations for its products that are backed by AMD’s limited three-year warranty. Through this on-demand customer service network, resellers and end customers can now walk into the nearest Accel Frontline Services centre to seek speedy part replacement on occasions where they encounter quality issues with their retail PIB purchases.

AMD is committed to accelerating profitability of its end customers who depend on AMD products to advance their unique business requirements. In addition, AMD recognizes the growing need for customer service in the home personal computer segment that requires efficient and hassle-free customer service. The company already partners with Accel Frontline Services for seamless customer care through its robust network of service centres, parts warehouses, distribution and logistics in 51 cities.

The extension of AMD service centres in 65 new cities through this network will allow its customers to connect with AMD for direct support and swift part replacement.

“AMD is witnessing a huge demand from upcountry markets for its products. The company is focused on not only increasing sales in these markets but also enhancing customer experience and trust through faster turnaround,” says Ravi Swaminathan, MD and VP Sales & Marketing, AMD India. “AMD is proud to announce the launch of 65 new service centres, which now increases our network to a strong 118 in India. The network also enables us to interact directly with our customers as we constantly improve our support strategy to meet customer needs and we have seen sharp rise in customer satisfaction survey results since the inception of the customer support centre.”

Customers can submit a request online or by calling the Global Customer Care in Bangalore for any technical support or product information or warranty claim. AMD’s Global Customer Care staff process these service requests and revert to customers within 24 hours. Once authorized, defective products can be returned to the nearest Accel Frontline centre. The defective product is tested at Accel Frontline Services Bangalore centre & replacement is sent directly to customer. Additionally, all premium channel customers are entitled to advanced warranty replacement.