Verigy earns Five Star Customer Satisfaction Award from VLSI Research

CUPERTINO, USA: Verigy, a premier semiconductor test company, has received its first five star award for exceptional customer satisfaction from market research and analysis firm VLSI Research Inc. Of the 13 companies to receive the award this year, Verigy is the only test equipment manufacturer.

This annual award is based on a company’s performance in six categories: cost of ownership, quality of results, product performance, customer service, technical leadership, and commitment. In five of the six categories, Verigy received a top rating of five stars, as determined by VLSI Research’s 2009 customer satisfaction survey on chip-making equipment.

The award ratings are based on results from more than 35,000 surveys sent to chip equipment users representing 95 percent of the world’s semiconductor market.

“Verigy has earned its ranking as the best in test,” said G. Dan Hutcheson, CEO of VLSI Research. “This year, Verigy is recognized as the only test equipment manufacturer to receive a five star customer satisfaction award, which they’ve earned by providing the critical combination of outstanding product design, the leading technical capabilities for all types of devices, and the post-sales service that enables their customers to be successful.”

“We are honored to receive this industry recognition of Verigy’s dedication to delivering superior equipment performance and customer service,” said Keith Barnes, chairman, CEO and president of Verigy. “And as we work hard to continually improve, this motivates us to strive for even higher performance in the coming year.”