PLDA tech support delivers best-in-class customer support

SAN JOSE, USA: PLDA, a leader in PCI Express, USB 3.0 and high-speed interconnect IP, announced significant recognition of the efficiency and service provided by its customer support team. PLDA’s focus on support has resulted in better time-to-market and higher rates of “first time right” silicon for customers of its IP products.

PLDA offers worldwide customer support from on-site teams at both their headquarters in France as well as in their US Headquarters in San Jose, California. By using only in house, qualified engineers to deliver customer support – many of whom are involved in designing the actual IP products – PLDA repeatedly delivers unmatched quality and the assurance of silicon success to their valued clients.

“The use of well-designed, third party IP such as the IP that PLDA creates can significantly enhance time-to-market and cost-to-market for customers designing a complex chip or subsystem,” said Jean Yves Brena, CEO of PLDA.

“PLDA understands the intricacies of using third party IP to complete a design and realizes that it is only an advantage if it works the first time. Our IP design team allocates significant time to technical support. Along with our online support portal and worldwide presence, it allows us to provide timely and accurate answers to our customers throughout the world and around the clock."

According to Rami Zemach, director HW Development for Compass EOS, the technical support provided by PLDA was critical for their new, high-end application design success. "We got timely and accurate answers by communicating directly with PLDA IP designers."