The survey provides chip makers – such as Intel, Samsung, Nvidia, Toshiba, TSMC, GLOBALFOUNDRIES, ASE, AMKOR, and more – an opportunity to evaluate how their equipment supplier’s customer service compares to their peers, as well as see how the various tools they need are performing.
Equipment suppliers use this data to quantitatively assess and improve their service and equipment performance to meet and exceed their customers’ expectations. In addition to public recognition, the survey contains detailed ratings by equipment type, area of the world, and yearly rating trends. The survey also provides insight into customer loyalty and user preferences.
THE BEST Assembly Equipment Suppliers: Accretech – Tokyo Seimitsu ranked highest.
Accretech, the leading dicing equipment supplier, excelled in customer satisfaction and captured the highest ranking for assembly equipment suppliers with an overall rating of 8.16. Accretech was rated the highest assembly equipment supplier in six out of 13 categories. Renesas Eastern Japan Semiconductor and F & K Delvotec received equal ratings; the tie-breaking rules† placed Renesas in second position.

THE BEST Test Equipment Suppliers: Verigy ranked highest.
Verigy, last year’s winner, successfully repeated its win in 2010. Verigy’s rating improved to 7.72 this year. Customers rated the company highest of all test suppliers in eleven categories. Verigy’s strongest attribute continues to be product performance.

THE BEST Material Handling Equipment Suppliers: SUSS MicroTec ranked highest.
With the top score of 8.41, SUSS MicroTec has captured the first material handling equipment spot for the fifth consecutive year. These results cover Suss MicroTec’s prober division, as it was recently acquired by Cascade Microtech.

THE BEST Process Diagnostics Equipment Suppliers: Keithley ranked highest.
Keithley Instruments earned the highest rating among process diagnostics equipment suppliers for the third year in a row. The company had exceptional performance in uptime, software, process support, support after sales, and technical leadership.

THE BEST Large Suppliers of Wafer Processing Equipment: Varian ranked highest.
Varian continues to be unbeatable in customer satisfaction, having garnered the number one spot in the large suppliers’ category since 2003. Its rating improved to 8.24, compared to 8.20 last year. Varian received the highest score in eight of thirteen categories. Hitachi Kokusai Electric captured the second position with a score of 7.86. It attained the highest rating among its peers in process support, support after sales, and overall commitment.

THE BEST Small Suppliers of Wafer Processing Equipment: Oerlikon ranked highest.
Oerlikon’s customer satisfaction rating improved from 7.55 a year ago to 7.82 in 2010. As a result, Oerlikon received the highest overall rating in the 2010 small suppliers’ category. The company received the highest ratings among these suppliers in product performance, process support, field engineering, spares support, and support after sales.

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